We want you to be 100% satisfied with your purchase. Unlike most other special and social occasion retailers, we accept returns for store credit or exchange. Due to the nature of our products, no monetary refunds will be issued.
For details and exceptions, please see below.
- Merchandise can be returned for store credit toward another garment at future date , or may be exchanged as a one-time courtesy for an alternate size subject to availability within 5-7 days of receipt. The store credit issued for a return does not have an expiration date.
- In order to process your return, for store credit or exchange, you must contact us within 5-7 days from the time your order is received. You MUST send an email to firstname.lastname@example.org to request a RMA (return merchandise authorization) number. A Customer Service Representative will respond within 1 business day.
- Returns sent back without RMA numbers will not be accepted, so please wait for a response.
- Items must be in the mail no more than 2 days after a RMA number is issued.
- All items being returned must arrive within 7 days from the time the RMA number is issued. Please write your RMA# on the outside of the package. As the customer, you are responsible for the cost of the return shipment via a pre-paid, traceable, and insured package (optional).
- All merchandise for exchange or store credit must be returned unworn, unwashed, unaltered and with original vendor tags attached. Snags, rips, missing embellishments, marks, odors, stretched or other damages that affect an item's saleable condition will be returned to the customer.
- All ON SALE and MARKDOWN ITEMS ares sold "As is" and cannot be returned or exchanged and are considered final sale.
- Non-Returnable items also include: Bridal, Jewelry, Handbags, and Coats.
- All PRE-ORDER and SPECIAL ORDER items cannot be returned or exchanged and are sold "as is".
- All MADE TO ORDER ITEMS: are not returnable or exchangeable
- We reserve the right to deny the return if we receive the item(s) at any point after 7 days, or if the item(s) is returned with any damages we were not made aware of prior to shipping.
REFUSED OR UNDELIVERABLE PACKAGES
Reshipping refused or undeliverable packages are subject to return ground shipping only. If you would like to cancel an undeliverable or refused package that has been returned to us, please note that there is a 15% Restocking Fee per item..
Items must be returned in new and unused condition. All returns are inspected upon receipt. Items must not have been worn, washed, dry cleaned, and altered, and must have all originals tags attached. Items with snags, rips, make-up stains, odors (i.e. cigarette smoke) or other damages will result in the item(s) being returned to you.
Note: If you do not accept the item(s) being
returned to you, we will charge 50% of the value of the item(s) plus
shipping costs as a restocking fee.
Any items marked SALE, FINAL SALE , ON SALE , CLEARANCE, on our web site are not eligible for returns, refunds or exchanges.